How do I upgrade my account
Use this link to change your hosting package

What are the nameservers? and

Those nameservers don't work! and

The account switcher in cpanel doesn't work
The dropdown box has been disabled due to an XSS vulnerability.
Use the cpanel username of your customer and your WHM password to login.

Why can't I full backup?
To CPU prevent abuse.
Backup databases and files seperatly.
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